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FAQ’s

Please note that this page is updated regularly. If you can’t find the answer to your question here, don’t hesitate to get in touch with us; the trusted metal suppliers are here to help.

Where is my delivery?

You should receive an email shortly after your order has been dispatched so you know your order is on it’s way. If you have chosen courier delivery you will receive contact from the courier on the day of delivery with tracking information. Please check the courier’s site for tracking information. If you are having problems with the site, get in touch, and we will do our best to help.

Please note the lead time selected at checkout is approximate. As we use third-party couriers, sometimes things happen that are out of our control.

All days quoted are working days, not including weekends. Any orders placed during the weekend will not be processed until the following Monday.

Can I collect in-store?

Yes! At the checkout, you can select the option to collect from either of our branches: Rapid Metals Nuneaton and Rapid Metals Redditch, free of charge.

If you choose this option, please wait to receive an email stating that your order is ready for collection before paying us a visit. Of course, you can contact us if your order is urgent, and we will give you a time slot for collection.

Do you have a tolerance for cutting?

On sections (e.g., steel box sections), we operate on a -1mm +3mm; please allow for finishing to your desired length.

Guillotined sheets (e.g., stainless steel sheet cut to size) will be +/- 2mm

Cut block is up to 5mm added to each requested dimension.

If you require a tight tolerance, please get in touch, and we will do our best to help.

Do you keep all items in stock?

As you can imagine, our stock levels will change daily, and we can find we have no stock on items from time to time.

The site allows you to order the majority of items even if we have no stock on hand, as, usually, we can source it for the next day or so. We will be in touch if there are any issues regarding extended lead times.

On rare occasions, we may not be able to acquire the selected item. If this happens, we will be in touch to offer the closest alternatives or a full refund. This can also apply to the price of certain items. For example, nonferrous materials can fluctuate in price from one day to the next. Whilst we try to keep on top of our prices and keep them as current as possible, mistakes can happen on our site, which means, very rarely, we may have to cancel an order as the selling price is not a fair reflection of the cost of the material. We will, of course, be in touch to discuss options if this does happen.

What shipping methods do you offer?

Small Courier

Items up to 400mm in length and 2kg in weight.

The courier we use for this method is:

-Royal Mail- (usually delivered the day after the date of dispatch)

Track Royal Mail parcels here.

Medium Courier

Items up to 1100mm in length and 20kg in weight.

The couriers we use for this method are:

-DHL- (usually delivered the day after the date of dispatch)

-DX- (usually delivered the day after the date of dispatch)

Track DHL parcels here.

Track DX parcels here.

Large Courier

Items between 1100mm – 3000mm in length or above 20kg in weight.

The couriers we use for this method are:

-DHL- (usually delivered the day after the date of dispatch)

– DX- (usually delivered the day after the date of dispatch)

Track DHL parcels here.

Track DX parcels here.

You should receive an email/text from the courier with tracking details on the day of delivery.

Please call 02475 095 911 if you are experiencing any problems.

– Collect in store

Any length or weight.

If you do require items to be cut to size to fit in your vehicle for transport, please order accordingly through the website, as we might not be able to cut the items while you wait.

You must ensure that the goods are secured safely for travel according to road safety laws.

– Free delivery by branch

Up to 7500mm in our company van. Offered if your order is over £15.00+VAT and your postcode is within a 10-mile radius of either of our branches. If you feel you qualify for free delivery by branch but have not been offered it, please call your local branch to place your order rather than through the website.

– Free shipping

Orders over £70+VAT for the majority of mainland UK. Please enter your postcode in the basket to see if you qualify. We will select the most appropriate method of shipping available.

Please be aware that certain postcodes won’t qualify for delivery. If you happen to know that one of the couriers listed above will deliver to your postcode, please contact us at 02475 095 911, and we will get a price for you.

All lead times quoted are to be used as a guide. We aim to ship your order the same day, but sometimes due to capacity and/or stock levels, the time to dispatch can increase by a few working days. We will keep you informed if there is a delay. If you need your items urgently, please call us at 02475 095 911.

There may be instances in which the items ordered have been packaged for dispatch and exceed the upper weight/length limits of the selected delivery method. If this happens, we will be in touch if we can’t find a solution.

Please note that we have made every effort to ensure accuracy regarding shipping. If you think there is an issue regarding the quote you receive, please call 02475 095 911, and we will be happy to help. Also, if there is a problem on our side, we will be in touch to discuss any amendments with you before we make any changes.