Thank you for shopping at Rapid Metals, if for any reason you are not completely satisfied with your purchase, please read the following returns policy;
The following terms are applicable for any products that You purchased with us;
Interpretation and definitions
Interpretation - The words of which the initial letter is capitalised have meanings defined under the following conditions and will have the same meaning regardless of whether they appear in singular or plural. For the purposes of this return and refund policy;
You means the individual accessing or using the Service, or the Company, or other legal activity on behalf of which such an individual is accessing or using the Service, as applicable.
Company (referred to as either ‘the Company’, ‘We’, ‘Us’ or ‘Our’ in this agreement) refers to Rapid Metals Ltd, Unit 3 Centrovell Industrial Estate, Caldwell Road, Nuneaton, CV11 4NG.
Service refers to the website. ● Website refers to Rapid Metals , accessible from www.rapidmetals.co.uk
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Cancellation rights:
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of Your decision by:
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as You used for the Order and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for return please make sure that:
The Goods were purchased in the last 14 days
The Goods were not used or damaged
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to the health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address clearly stating the order number and description of the enclosed Goods:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
I you have any questions about our Returns and Refund Policy please contact us:
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